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#1
10-12-2014, 08:00 PM
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Starhub charged over $2200 for data roaming despite assuring me there was a $15 cap
An honorable member of the Coffee Shop Has Just Posted the Following:
STARHUB CHARGED OVER $2200 FOR DATA ROAMING DESPITE ASSURING ME THERE WAS A $15 CAP .node-article .field-name-link-line-above-tags{float: right;}.node-article .field-name-ad-box-in-article {float: left;margin: 15px 15px 10px 0;}.node-article .field-tags{clear: both;} Post date: 10 Dec 2014 - 11:03am  Dear TRS, My 12 year old daughter recently went to Malaysia for a school trip and prior to going, I called StarHub to inquire about the data roaming charges. I wanted her to have some internet so it would be easy to communicate and stay in touch but I was aware of the cost involved so I duly called up StarHub. I was advised over the phone that there was an automatic $15 cap. They explained that the carrier would change to a Malaysia one and there would be an auto cap. I double confirmed with them several times explaining that I was worried about big bills and they confirmed again that there was a $15 a day cap. In the past, my husband also went to Thailand and his roaming was capped at $150. That’s why, I was shocked to receive my bill from StarHub saying I owed them over $2,200!  The first bill was for just 1 day of my daughter’s Malaysia Trip, and it was over $200. I immediately called StarHub and they offered me 10% off the bill. I rejected it because how can they charge me $180 just for half a day of roaming when I was assured twice that it would be capped at $15 a day? The billing department said they would review the voice recording of my original call and get back to me but I have not received any call back more than 2 weeks later. In December I received another full for the full data roaming period and it said I had to pay over $2200. StarHub knew at the first place that Data Roam was needed for my children and i did sound concern on the billing part and they assured me twice that it was automatically capped! In fact, even IDA says that it is capped:  Therefore, how can StarHub charge so much despite assuring me and despite IDA saying that there is a cap? Mish TRS Contributor Click here to view the whole thread at www.sammyboy.com. 
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