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11-01-2017, 08:30 PM
An honorable member of the Coffee Shop Has Just Posted the Following:
In October, I booked tickets for my family and me on Singapore Airlines to Chennai. We were to depart on Dec 8 and return on Dec 24.
Unfortunately, some business matters cropped up before the trip and I decided to book a new ticket to India, forfeiting my original Dec 8 ticket but staying with the original return ticket on Dec 24.
To my surprise, I was told by SIA that I would not be able to use the return ticket, as I did not use the onward ticket. I was also not able to get a refund on this.
I am aware of non-refundable tickets, but it seems unreasonable and customer unfriendly to disallow the ticket from being used.
It seemed that the ticket I had originally purchased was a special ticket (termed an "out of sequence" ticket). However, there was no mention of this on the ticket.
I hope SIA revisits this restriction and either allows the customer to use one leg of the ticket or provides a refund.
Sripadhanallur Kumaraswamy Natarajan
Click here to view the whole thread at www.sammyboy.com (http://www.sammyboy.com/showthread.php?239919-Guess-the-race-Complains-about-SIA-on-ST-forum&goto=newpost).
In October, I booked tickets for my family and me on Singapore Airlines to Chennai. We were to depart on Dec 8 and return on Dec 24.
Unfortunately, some business matters cropped up before the trip and I decided to book a new ticket to India, forfeiting my original Dec 8 ticket but staying with the original return ticket on Dec 24.
To my surprise, I was told by SIA that I would not be able to use the return ticket, as I did not use the onward ticket. I was also not able to get a refund on this.
I am aware of non-refundable tickets, but it seems unreasonable and customer unfriendly to disallow the ticket from being used.
It seemed that the ticket I had originally purchased was a special ticket (termed an "out of sequence" ticket). However, there was no mention of this on the ticket.
I hope SIA revisits this restriction and either allows the customer to use one leg of the ticket or provides a refund.
Sripadhanallur Kumaraswamy Natarajan
Click here to view the whole thread at www.sammyboy.com (http://www.sammyboy.com/showthread.php?239919-Guess-the-race-Complains-about-SIA-on-ST-forum&goto=newpost).