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22-04-2015, 01:30 AM
An honorable member of the Coffee Shop Has Just Posted the Following:
NTUC INCOME CHARGED MY CREDIT CARD FOR SOMEONE ELSE'S INSURANCE!
Post date:
22 Apr 2015 - 12:08am
http://therealsingapore.com/sites/default/files/styles/large/public/field/image/NTUC.JPG?itok=PhdGApSJ (http://therealsingapore.com/sites/default/files/field/image/NTUC.JPG)
Dear TRS,
My latest UOB credit card was slapped with a $862 charge by ntuc income. Problem is I have no dealings with ntuc income.
I called UOB and was told to call ntuc. I called ntuc and was told it an insurance plan for someone named Rita. I don't know such a person!
They said they will now investigate and get back by the same day. I find this ridiculous. I didn't sign anything to authorize payment but was billed 800 plus. UOB initially suggested maybe travel insurance, I was like ??? Europe for a year Ah?? 800? Even yearly premium for travel is in the 300 range.
I brought this up to my insurance adviser, he then mentioned that this person Rita, is it the insurance agent, or the insured. I said, I dind't know as I never bought any such product. He suggested for me to call NTUC again.
I called NTUC and asked them if the Rita is the insurance agent or insured. GUESS WHAT? They said they cannot disclose due to regulations. Then why are they able to disclose to me in the morning? They again insisted they cannot disclosed.
What type of regulations, morning can disclose, afternoon cannot disclose? I reminded them that they promised to get back to me as I do not want my weekend to be marred by this incident
At about 5 pm, a representative from NTUC called me back. It turned out they charged the wrong customer! That customer has 4 numbers on her credit card same as mine.
Imagine that! How can there be such a lapse?Why didn’t they check the CVC and the expiry date?
Now they will refund me, BUT if they refund after 29 Apr, I will have to pay UOB first, then the money will be credit next month to me or UOB will levy interest on my account.
Can NTUC Income please explain how can they charge the wrong credit card just like that?!
June
TRS Contributor
Click here to view the whole thread at www.sammyboy.com (http://www.sammyboy.com/showthread.php?205168-Ntuc-income-charged-my-credit-card-for-someone-else-s-insurance!&goto=newpost).
NTUC INCOME CHARGED MY CREDIT CARD FOR SOMEONE ELSE'S INSURANCE!
Post date:
22 Apr 2015 - 12:08am
http://therealsingapore.com/sites/default/files/styles/large/public/field/image/NTUC.JPG?itok=PhdGApSJ (http://therealsingapore.com/sites/default/files/field/image/NTUC.JPG)
Dear TRS,
My latest UOB credit card was slapped with a $862 charge by ntuc income. Problem is I have no dealings with ntuc income.
I called UOB and was told to call ntuc. I called ntuc and was told it an insurance plan for someone named Rita. I don't know such a person!
They said they will now investigate and get back by the same day. I find this ridiculous. I didn't sign anything to authorize payment but was billed 800 plus. UOB initially suggested maybe travel insurance, I was like ??? Europe for a year Ah?? 800? Even yearly premium for travel is in the 300 range.
I brought this up to my insurance adviser, he then mentioned that this person Rita, is it the insurance agent, or the insured. I said, I dind't know as I never bought any such product. He suggested for me to call NTUC again.
I called NTUC and asked them if the Rita is the insurance agent or insured. GUESS WHAT? They said they cannot disclose due to regulations. Then why are they able to disclose to me in the morning? They again insisted they cannot disclosed.
What type of regulations, morning can disclose, afternoon cannot disclose? I reminded them that they promised to get back to me as I do not want my weekend to be marred by this incident
At about 5 pm, a representative from NTUC called me back. It turned out they charged the wrong customer! That customer has 4 numbers on her credit card same as mine.
Imagine that! How can there be such a lapse?Why didn’t they check the CVC and the expiry date?
Now they will refund me, BUT if they refund after 29 Apr, I will have to pay UOB first, then the money will be credit next month to me or UOB will levy interest on my account.
Can NTUC Income please explain how can they charge the wrong credit card just like that?!
June
TRS Contributor
Click here to view the whole thread at www.sammyboy.com (http://www.sammyboy.com/showthread.php?205168-Ntuc-income-charged-my-credit-card-for-someone-else-s-insurance!&goto=newpost).