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26-02-2014, 03:40 PM
An honorable member of the Coffee Shop Has Just Posted the Following:
"We were alerted of a track circuit failure on the south bound between Yew Tee and Kranji MRT stations this morning. As a result, our trains were travelling at slower speeds to ensure the safety of our passengers until the problem was rectified at 8.32am. Passengers were asked to allow for longer travelling times while engineers accessed the track, and free bus services were activated between Admiralty and Ang Mo Kio MRT stations, while additional trains were deployed to ease congestion. There was no service disruption although trains ran at a slower speed. We apologize for the inconvenience caused."
~SMRT's press statement in response to the track circuit failure on 24 Feb 2014
It is utterly embarrassing. The mistake is glaringly obvious especially when there are students missing their exams because of the breakdown. The explanation contradicts itself line by line, word for word, and the non-apology have Singaporeans' blood boiling. It is backtracking, it is unrepentant, it is counter-productive, it is the classical PR fiasco. The press statement has drawn so much angry responses from Singaporeans that Yahoo dedicated a story to it. And right on the second day after the much-spat-on press statement, another breakdown occurred. It used to be rare to see train breakdowns, now it is becoming like an everyday thing. How did things went so wrong for SMRT?
It is a management problem.
Going by world renowned business consultant Edwards Deming's 5 deadly sins of management, SMRT plunged into all pitfalls of a failed management:
- http://therealsingapore.com/content/...ins-management (http://therealsingapore.com/content/smrt-and-edwards-demings-5-deadly-sins-management)
Click here to view the whole thread at www.sammyboy.com (http://www.singsupplies.com/showthread.php?175885-Smrt-and-edwards-deming-s-5-deadly-sins-of-management&goto=newpost).
"We were alerted of a track circuit failure on the south bound between Yew Tee and Kranji MRT stations this morning. As a result, our trains were travelling at slower speeds to ensure the safety of our passengers until the problem was rectified at 8.32am. Passengers were asked to allow for longer travelling times while engineers accessed the track, and free bus services were activated between Admiralty and Ang Mo Kio MRT stations, while additional trains were deployed to ease congestion. There was no service disruption although trains ran at a slower speed. We apologize for the inconvenience caused."
~SMRT's press statement in response to the track circuit failure on 24 Feb 2014
It is utterly embarrassing. The mistake is glaringly obvious especially when there are students missing their exams because of the breakdown. The explanation contradicts itself line by line, word for word, and the non-apology have Singaporeans' blood boiling. It is backtracking, it is unrepentant, it is counter-productive, it is the classical PR fiasco. The press statement has drawn so much angry responses from Singaporeans that Yahoo dedicated a story to it. And right on the second day after the much-spat-on press statement, another breakdown occurred. It used to be rare to see train breakdowns, now it is becoming like an everyday thing. How did things went so wrong for SMRT?
It is a management problem.
Going by world renowned business consultant Edwards Deming's 5 deadly sins of management, SMRT plunged into all pitfalls of a failed management:
- http://therealsingapore.com/content/...ins-management (http://therealsingapore.com/content/smrt-and-edwards-demings-5-deadly-sins-management)
Click here to view the whole thread at www.sammyboy.com (http://www.singsupplies.com/showthread.php?175885-Smrt-and-edwards-deming-s-5-deadly-sins-of-management&goto=newpost).